Communication Decisions Customer Service Escalation

The CDS NMC manages the trouble resolution process and drives domestic service issues on behalf of CDS customers. In the event a trouble has been reported and repair time objectives are not being met, CDS has implemented customer service escalation procedures. (See section titled Priority and Repair Time Objectives for contractual repair time objectives.)

Four levels of escalation are provided below with contact name, phone number and cellular number where applicable. Each level should be given the opportunity to address concerns prior to contacting the next level of escalation.

For additional assistance during the escalation process, your CDS Telecommunications Manager may be reached during normal business hours:

Phone: 1-703-952-7682
Fax: 1-703-952-7687
Email:CDSNOC@CommunicationDecisions.com

During non-business hours: